Neloa
For Home Care Agencies
Turn more qualified inquiries into starts of care.
Neloa helps established home care agencies improve the path from first inquiry through the first completed shift, with better follow-up, clearer accountability and visibility into where potential clients are being lost.
We build and manage the system. Your team stays focused on families and care.
Live Example
Family submits a care inquiry.
Neloa sends an acknowledgement.
The intake coordinator is alerted.
The Problem
Getting the inquiry is only half the job.
Agencies spend real money and effort generating inquiries. Some of those families are never lost to a competitor. They are lost to silence.
Neloa closes the intake gaps between first inquiry and start of care.
The System
The Neloa Path
One connected intake journey, installed and managed for you.
Inquiry Capture and Response
A call, form, or referral reaches your agency and gets a fast, accountable first response, including recovery of missed calls.
Qualification and Routing
Service area, payer, care needs, timing and expected hours are checked early, so the right inquiries move forward with the right context.
Assessment Coordination
Qualified families are helped to schedule, confirm and complete the right consultation or assessment.
Post-Assessment Follow-Up
Communication continues after the assessment so open questions get answered and interested families are not forgotten.
Start-of-Care Handoff
A clear handoff connects intake, agency leadership and scheduling through the first completed shift.
Visibility and Improvement
Outcomes, loss reasons and stalled opportunities are tracked so the process keeps improving.
In Practice
What Happens When a Family Reaches Out?
One way this might unfold. Timing will vary by agency and situation.
Family submits a care inquiry.
Neloa sends an acknowledgement.
The intake coordinator receives an alert.
The coordinator calls the family.
No answer.
Neloa sends a thoughtful follow-up text.
The family replies.
An assessment is scheduled, and the path forward is tracked through to a first shift.
Visibility
See Where Your Intake Pipeline Is Breaking Down
A clear view of how inquiries move through your process, where they stall, and why. Every outcome should be understood, even for inquiries that were never going to become a client.
Illustrative example, not actual client results
Neloa gives owners visibility into response time, contact rate, assessments completed, starts of care, stalled opportunities and recovered inquiries, and helps distinguish preventable intake leakage from inquiries lost to price, timing, geography, care needs or caregiver availability.
Where Neloa Fits
Built to strengthen the intake process you already have.
Neloa improves the connective tissue between the systems you already run, rather than asking you to replace them.
The Service
The Neloa Intake-to-Start System
Neloa builds and manages the intake process that sits between a new inquiry and the first completed shift.
Intake Leak Audit
Review recent inquiries, calls, response times, assessments, starts and loss reasons to see where qualified opportunities may be getting lost.
Intake Path Implementation
Build or improve response rules, qualification, pipeline stages, follow-up, assessment handoffs and reactivation workflows.
Weekly Intake Management
Review stalled inquiries, missed next steps, staff adherence and emerging breakdowns so potential clients do not quietly disappear.
Start-of-Care Visibility
Establish a reliable way to connect inquiries with assessments, accepted cases, first shifts and expected client value, using your available records and systems.
Continuous Improvement
Improve scripts, automations, handoffs and staff execution based on what your results reveal.
We establish a reliable way to track qualified inquiries through assessment and start of care, using your existing systems wherever practical.
Founding Partner
Become a Neloa Founding Partner
We're partnering with our first five home care agencies to refine the Neloa Intake-to-Start System in real-world environments. Founding Partners receive the full system for $750/month, and their results help us build credible, anonymized evidence and case studies that will shape the next version of the service.
$750/month
For the first 5 agencies
Founding Partner pricing is intentionally lower than Neloa's planned standard pricing. Future clients should expect pricing to begin around $1,500/month as the service and case studies mature.
Peace of Mind
Try Neloa without a long-term commitment.
7-Day Launch Guarantee
Once Neloa has everything required from your agency, the core system will be live within seven business days. If it is not, your agency does not pay another management fee until it is live.
30-Day Proof Period
Give Neloa 30 days with your intake process. We will track what happens to the inquiries Neloa touches and show you where the system is improving response, follow-up, assessment completion and progress toward start of care. If after 30 days you do not believe Neloa is making your intake process stronger, you can walk away. No long-term contract.
These guarantees are tied to implementation speed and the ability to walk away, not to a specific number of clients, assessments, admissions, or revenue.
Who It's For
Built for established home care agencies with real inquiry volume.
Neloa is especially relevant for established, non-medical home care agencies that already generate inquiries but need a more consistent intake and follow-up process. Strong-fit agencies often:
Neloa may not be the right fit for agencies that need lead generation as their primary solution, have very little inquiry volume, cannot currently accept additional cases, want software without staff participation, are unwilling to track outcomes or follow a consistent intake process, or need clinical, scheduling, billing or caregiver recruitment software.
A Note From The Founder
I'm Kary Youman, and I built Neloa to help agencies close the gaps between a family's first inquiry and the start of care. I'm drawn to work that helps people during meaningful moments in their lives, and I'm grateful to support the agencies who do that work every day.
Why I built NeloaGet Started
Neloa Intake Leak Audit
We will look at how your agency handles inquiries today and show you exactly where qualified families may be getting delayed, forgotten or lost between first contact and start of care. The audit answers questions such as how quickly inquiries are acknowledged, what happens after a missed call or no-show, what happens to families who say "not yet," and whether older inquiries are ever reactivated. It is an operational review, not a clinical one, and it will not overpromise a diagnosis before your data is reviewed. There is no obligation.
Questions
Frequently Asked Questions
Do you generate leads?
No. Neloa initially focuses on helping agencies make better use of the inquiries they already generate.
Will this replace our CRM?
Not necessarily. Neloa works with your existing process wherever practical.
Does my intake team have to learn another platform?
The service is designed to minimize additional workload for your staff. Neloa handles the system configuration and management.
How quickly can we launch?
The core system is designed to launch within seven business days after Neloa receives the required access, information, and approvals.
Are you replacing our intake coordinator?
No. Neloa strengthens follow-up around the human intake process. Your team still handles conversations that require human judgment and care expertise.
Do you guarantee more clients?
No. Neloa does not control caregiver availability, family decisions, pricing, or service-area capacity, and we do not guarantee that an inquiry becomes staffed care. We do not guarantee a specific number of clients, assessments, admissions, or revenue.
Do you provide caregivers?
No. Neloa does not supply caregivers or manage caregiver staffing. We help your team move qualified inquiries through assessment and toward start of care within your agency's own capacity.
What is the 30-day proof period?
Neloa tracks the intake activity it touches during your first 30 days so you can see what is happening with response, follow-up, assessment completion, and progress toward start of care. If you do not believe the system is strengthening your intake process after 30 days, you can walk away. There is no long-term contract.